Terms and Conditions

Returns Policy

At Style Essential we want you to be satisfied every time you shop with us. However, we understand that sometimes you may change your mind, or you require an alternative size. If you need to return an item you can do so within 14 days of you receiving your delivery.
Please email us at metroperry@gmail.com and return items back to us in the same condition you received them, with tags and labels attached, and preferably with all of the original packaging .

Please note we do not offer a free returns service so a return will be at the cost of the customer. Alternatively, you can bring returns back to our Colchester Store for an exchange or refund.

Faulty Items

An item is classed as faulty when it has been received as damaged or has a manufacturing fault.
Items that are damaged as a result of wear and tear are not deemed faulty.
On the rare occasion that you receive a faulty item from us, please send it back to us via post, or bring it back to our Colchester store.
We will then be able to look into the possibility of a potential exchange or refund for you. Please be aware that the refund or exchange value granted will be equal to the original purchase price.

Please take reasonable care of goods purchased from us. Until we have received your return the responsibility of the item/s lies with you, the customer. Therefore we recommend you using a trusted courier service and track your parcel.